Track your Longbranch Cafe order in just a few steps.
How to Track Your Order
Step 1: Check Your Email
After your order has been shipped, you will receive a shipping confirmation email containing your tracking number and a direct tracking link. The email will be sent from info@longbranchcafems.com.
Step 2: Use Your Tracking Number
Once you have your tracking number, you can track your package directly with the carrier:
What You Need to Track
- Your order number (found in your order confirmation email)
- The email address used to place the order
Shipping Information
Tracking Status: Tracking information may take up to 24 hours to become active after you receive your shipping confirmation email.
Delivery Time: Once shipped, your order typically arrives within 3–5 business days within the United States.
Shipping Cost: We offer free standard shipping on all US orders with no minimum spend required.
Shipping Carriers: We partner with UPS and FedEx.
What If My Order Is Delayed?
If your order has not arrived within the expected delivery timeframe:
- Check the latest tracking status using the methods above.
- Allow an additional 1–2 business days, as carrier delays can occasionally occur.
- If your order is still not delivered, please contact us at info@longbranchcafems.com with your order number and we will investigate immediately.
Lost Packages
If your package appears to be lost in transit, please contact us within 7 days of the expected delivery date. We will open an investigation with the shipping carrier. If the package is confirmed lost, we will offer either:
- A replacement (subject to stock availability), or
- A full refund
Undelivered Packages
If a package is returned to us due to non-collection, refusal, or an incorrect address provided during checkout, additional shipping charges may apply for re-delivery.
Need Help?
Contact our team for any order-related questions:
Longbranch Cafe
Address: 730 MS-27, Tylertown, MS 39667, USA
Email: info@longbranchcafems.com
Phone: +1 601-810-3862
Opening Hours: Central Time
Mon to Sat: 9:00 AM – 8:00 PM
Sun: 11:00 AM – 6:00 PM
Response Time: We respond within 24 hours